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To improve visibility into inbound call flows, our API now supports exposing the Call Source where applicable. This allows downstream systems and CRM users to track where inbound calls are coming from — particularly from Call Center Queues (CCQ), Ring Groups, or IVRs.

To view the Queue Name currently configured for the Call Center Queue (CCQ) in Logixx CRM:

Login to your Logixx CRM account.

Navigate to Tools &gt; Features &gt; Operator panel 

At the top of the Operator Panel page, you will see the Queue Name displayed.

1. Login to your Logixx CRM account.
2. Navigate to Tools &gt; Features &gt; Operator panel 
 

3. At the top of the Operator Panel page, you will see the Queue Name displayed.

As we continue improving the integration between CRM and telephony platforms, this visibility will become even more critical for operational efficiency and user experience.

Operator Panel -Inbound Call Source Identification via API

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Operator Panel -Inbound Call Source Identification via API

Overview

How to View the Queue Name in Logixx CRM