Help topics are designed to give users information when using a workflow. Help Topics can be utilized in several ways. Here are just a few use cases:
Call Script Rebuttal
Give your agents the information and knowledge needed to overcome objections.
Product Knowledge
Tackle product or service-related customer inquiries with ease.
Internal Knowledge Base
A centralized, secured, and clear set of internal processes and procedures.
Help Topics will allow you to
1- Host knowledge content efficiently and securely.
2- Easily create and amend content.
3- Embed videos and images.
4- Review changes through its built-in change log.
6- Run reports on the performance and engagement using Workflow Tags.