Category: Inbound & Outbound | Node Type: Voice
Version: 1.0 | Last Updated: Nov 2025
Overview
The Pause Node inserts a timed delay between one step of the call flow and the next.
While the Pause Node is active:
The caller continues to hear ringback audio
The system waits for the specified duration before moving forward
No audio is played unless a subsequent node handles it
This node is most commonly used to create natural pacing in the call flow or to delay transitions to external destinations like agents, numbers, or routes.
How It Works
When the flow reaches the Pause Node:
The system begins a countdown based on the configured duration (in seconds).
During the entire delay, the caller hears standard ringback audio.
No messages or audio are played unless you’ve added another node afterward.
After the timer ends, the flow shifts to the next node immediately.
The Pause Node does not answer the call, does not speak, and does not play audio—it is purely a delay mechanism.
Node Settings
Setting | Type | Required | Default | Description |
Duration (seconds) | Number | Yes | None | The amount of time to wait before continuing. Caller will hear ringback during this period. |
Notes
Duration is measured in whole seconds.
Excessively long pauses may frustrate callers—use with care.
This node does not interrupt or change any current audio streams. It simply controls timing.