The Call Center Agents feature in Logixx CRM enables admin users to manage call center agent profiles.
Navigation
To access the Call Center Agents feature:
Go to Nav Bar > Admin > Pbx > Call Center Agents.
Features
Admin users can:
Add new Call Center Agents (Users with PBX ext).
Edit or delete existing agents.
View agent details, including profile picture, extension, Agent ID, timeout settings, and max no-answer attempts.
Access Call Center Queues via the View Call Center Queues button.
Adding a New Call Center Agent
Click the "+ New Call Center Agents" button located in the upper-right corner, next to the View Call Center Queues button.
A form will be displayed requiring the following details
Agent Overview
Agent Name: Select from the drop-down list of CRM users (required).
Call Timeout: Enter the timeout duration in seconds (optional).
Delay Time Settings
No Answer Delay Time: Enter the delay time in seconds for unanswered calls (optional).
Max No Answer: Specify the maximum number of unanswered calls (optional).
Wrap Up Time: Enter the wrap-up duration in seconds (optional).
Reject Delay Time: Enter the delay time in seconds for rejected calls (optional).
Busy Delay Time: Enter the delay time in seconds for busy calls (optional).
Once all necessary details are filled in, click Save to create the agent.