We’ve added a new feature to help teams better track call resolutions and streamline follow-up steps: introducing Dispositions, alongside an update to Actions!
🎯 Dispositions
Dispositions represent call outcomes or resolutions (e.g. "Left Voicemail," "Not Interested," "Follow-Up Needed").
They're now displayed in the Applicant Profile, next to existing Actions.
Dispositions help categorize how calls end and guide next steps.
🛠️ How to Configure Dispositions:
Go to:
Admin > Site Setup > System Configuration > Actions
When adding a new item, set the Group to:
Group 1 = Disposition
Group 2 = Action (standard)
Tip: This new Group field lets you organize items more clearly, so users see the right options depending on the context, call outcome or follow-up action.
📍Where to See It in the UI:
In the Applicant Profile, you’ll now see Dispositions displayed next to Actions.
In the Actions configuration page, everything is grouped by Action 1 (Dispositions - Group 1) and Action 2 (Actions - Group 2) for clarity.
This update improves call logging, helps standardize reporting, and makes workflows more actionable!