Agent Status
The Agent Status feature in DIALogixx allows users to easily control their availability for handling calls within the Logixx CRM.
This helps streamline call routing, team coordination, and workload management across contact centers or customer-facing teams.
📍 Where to Find It
Located on the bottom toolbar, next to the Voicemail and Dialpad buttons.
Represented by a colored icon (green, red, or yellow) indicating the current status.
🔁 Status Options
Users can select from the following statuses:
✅ Available
The agent is ready to receive incoming calls.
Calls will be routed to this extension.
❌ Unavailable
The agent is not available for calls.
Useful during breaks, end-of-shift, or when focusing on other tasks.
⏸️ Pause
Temporarily halts call routing to the agent.
Sub-statuses (if configured) may allow selecting reasons like:
Lunch
Meeting
Break
Other
📌 How to Change Your Status
Click the Agent Status icon (🟢/🔴/⏸).
Choose your desired status from the dropdown menu.
Your current status updates instantly, and supervisors or automations can respond accordingly.