The Favorite Numbers feature allows organizations to manage a predefined list of frequently used phone numbers for quick access in DIALogixx. These numbers are set at the organization level by admins and help streamline dialing and call transfers.
Key Features
Centralized Management – Admins can configure favorite numbers at the organization-wide level. Individual users cannot modify favorites.
Two Types of Favorite Numbers:
PBX Extensions – Automatically pulled from the system.
Custom Entries – Admins can manually add custom numbers.
Stored Order – Favorite numbers maintain a predefined order for consistency.
Quick Access in DIALogixx:
Dialpad – Favorite numbers appear at the top.
Transfer Target Selection – Easily transfer calls to favorite numbers.
Where to Find Favorite Numbers
DIALogixx Dialpad – Quickly call favorite numbers from the dialer.
Transfer Target List – Access favorites when transferring calls.
How to Configure Favorite Numbers
Admins can manage and organize favorite numbers by following these steps:
Navigate to Admin > PBX > Favorite Numbers.
Add or edit PBX extensions or custom numbers.
Arrange the list in the desired order.
Save changes to update the favorite numbers across the system.
Benefits
Faster Call Handling – Quickly access frequently used contacts.
Streamlined Transfers – Reduce search time when transferring calls.
Consistent Organization-Wide Access – Ensures all users see the same set of important numbers.
By setting up Favorite Numbers, organizations can improve efficiency and simplify call management. 🚀